1 What are the subscription plans offered in India? Users can opt for one of the three plans; Basic, Standard and Premium. You may check the plans and subscribe.
2 What are the limitations on my subscription plan? Subscription purchased in a country will be applicable only in that country.
3 Can I access Bcineet services outside India? Yes, you can access Bcineet services outside India. Below are the plan available: Premium. You may check the plan and subscribe.
4 What are the different payment methods for Bcineet? In India, You can make payments via Credit Cards, Debit Cards, Netbanking, UPI(PhonePe, Google Pay, BHIM, Paytm etc.), Wallets(Paytm, PhonePe etc.). Apple users can also pay using Paypal. International Subscribers may make a payment through Paypal on Razorpay. * You can also pay by scanning the QR Code or by clicking the payment link through TV in India.
5 Do you provide the data charges along with the subscription? No, data charges are not included with the Bcineet subscription. Data charges will be levied by your respective mobile data/internet service provider.
6 Can I reverse a charge that I made by mistake? We advise you to be careful during the subscription and payment process. Once payment is successful, it cannot be reversed as per our refund policy.
7 Can I get a refund once I cancel my subsciption? Cancelling a subscription does not process any refund. It deactivates any further Auto-Renewal. As Bcineet does not process refunds, you would still have access to content until your current subscription period lapses.
8 How do I use a promo code? Login to your account. Click on subscribe now in the Menu. Select your required plan. Enter the promo code under "Enter Your Coupon Code" to avail the offer
9 How do I resolve if my transaction has failed and the money got deducted from my bank account? Sometimes, the payments made may get delayed by an hour due to issues with payment gateways. We request your patience for the time being. If the payment still doesn't reflect we request you to write to [email protected].
10 What are the different devices that Bcineet can be streamed on? You can stream Bcineet on iOS & Android phones, desktop & mobile web browsers and Chromecast.
11 What are the system requirements for installing Bcineet? Bcineet works best with the below minimum system requirement: - Android 5.1 - iOS 12.0 - iPadOS 13.0 - Last 3 major versions of browsers - Internet Explorer Windows 8.1 64 bit
12 How many devices can a user log in from a single account and play content simultaneously? Users can log in up to 2 devices using a single account and play 1 stream simultaneously.
13 How do I edit my Profile/ Email Id/Phone Number? You can follow any of the below steps to Edit your Profile iOS/Android App: Open the Bcineet App. Click Menu located at the bottom-right corner. Click Settings. Click the Edit icon adjacent to the profile name Web Browser/Mobile Browser: Go to bcineet.com Login to your account if you’re not logged in already. Click the Profile icon in the top-right corner. Click Settings. Click the Edit icon adjacent to the profile name * Profile details cannot be edited on the Android TV app.
14 How do I reset/recover my password if I have forgotten it? Use the "Forgot Password" option available on the app and website while logigng in. If you have logged in using GOOGLE/FACEBOOK, please contact us at [email protected] for assistance.
15 I am not able to access my account. Please help. Please check if you are using your registered email address or mobile number to log in. Also, make sure you are using the correct password. If you cannot log in, try changing your password by following the instructions here. If you are registered using your Facebook or Google, make sure you log in using the same ID. If you are still not able to log in, please contact us at [email protected] and we'll help you resolve your query.
16 Are all the videos on Bcineet in HD? Yes, all the videos are in HD
17 Are subtitles available on all the Bcineet content? We have subtitles available with most of our content. You can check the availability of subtitles of a content if you see the Subtitles option in the player while streaming.
